The Future Of Work: Transcript- Episode 121: How To Overcome Student Imposter Syndrome With Jackie Javier, Director of the Freeman Center for Career & Completion at PCC Episode 121

Transcript- Episode 121: How To Overcome Student Imposter Syndrome With Jackie Javier, Director of the Freeman Center for Career & Completion at PCC Episode 121

Jun 4, 2024

00:00:00 Jacqueline

What I would love for our listeners to acknowledge is that when we talk about the future of work, particularly for our students, it's not always an exciting topic. And what I mean by that is the future of work may create unexpected anxiety for our students.

00:00:21 Jacqueline

As practitioners, it's incredibly exciting, but if we're talking to our students, the future of work can be a driver of anxiety, of uncertainty, and that can actually create barriers.

00:00:39 Christina

The workforce landscape is rapidly changing and educators and their institutions need to keep up. Preparing students before they enter the workforce to make our communities and businesses stronger is at the core of getting an education.

00:00:51 Christina

But we need to understand how to change and adjust so that we can begin to project where things are headed before we even get there. So, how do we begin to predict the future?

00:01:02 Salvatrice

Hi, I'm Dr. Salvatrice Cummo, Vice President of Economic and Workforce Development at Pasadena City College, and host of this podcast.

00:01:10 Christina

And I'm Christina Barsi, producer of this podcast.

00:01:17 Salvatrice

And we're starting the conversation about the future of work. We'll explore topics like how education can partner with industry, how to be more equitable, and how to attain one of our highest goals, more internships and PCC students in the workforce.

00:01:28 Salvatrice

We at Pasadena City College want to lead the charge in closing the gap between what our students are learning and what the demands of the workforce will be once they enter, this is a conversation that impacts all of us.

00:01:42 Christina

We believe change happens when we work together, and it all starts with having a conversation. I'm Christina Barsi.

00:01:50 Salvatrice

And I'm Dr. Salvatrice Cummo, and this is the Future of Work.

00:01:56 Salvatrice

Hi everyone, and welcome back to the Future of Work Podcast, I am your host, Dr. Salvatrice Cummo. Today, we will learn more about our Pasadena City College campus, focusing more specifically on the Freeman Center for Career and Completion.

00:02:09 Salvatrice

We will talk about what the center provides to students and employers, and what the challenges are in engaging students and how to overcome them. With that said, we would like to welcome back Jacqueline Javier, the Director of the Freeman Center for Career and Completion at Pasadena City College.

00:02:28 Salvatrice

Jacqueline is an educational leader who is passionate about increasing access to opportunities that lead students' academic and career success.

00:02:38 Salvatrice

Her areas of expertise include work-based learning, career services, outreach and recruitment, academic advising, employer engagement, cross-sector partnership, DEI initiatives, and so much more.

00:02:53 Salvatrice

We are very, very excited to have Jacqueline on the podcast again, and Jackie, welcome back.

00:03:00 Jacqueline

Thank you so much, Dr. Salvatrice Cummo. It is an honor to be here with you today and to continue the conversation around work-based learning and career services.

00:03:09 Salvatrice

Thank you, thanks. Well, we've heard, in past episodes about your journey and really what led you to this work. And so, I think I would really want to start off with what makes your center so special? Because it's not only the talent that you bring in, but it's so much more.

00:03:28 Salvatrice

And of course, it's led by you, and of course, it would not happen without your leadership, and I want to acknowledge that for sure. And so, if we could please spend some time about really what are you doing differently there? What makes the Freeman Center so special and what could we learn from you?

00:03:46 Jacqueline

The Freeman Center at Pasadena City College is special for a variety of reasons, and I want to just take a moment to highlight three. One of them is the institutional support that our career center receives at Pasadena City College, both at the presidential level, but also at the division level.

00:04:03 Jacqueline

So, with having you, Dr. Cummo as our vice president, it is a huge perk to us because you believe in the work, and you're able to really support on many levels, the work that we do, and help us braid resources, you help us connect with networks. So, I think that automatically makes us special when we compare our career center to the way that other career centers are operationalized in their institutions.

00:04:27 Jacqueline

So, some of the things that I've been able to really dive into is how can we innovate programming? How can we expand, and how can we continue to reassess our programming so that we are being intentional in the way that we serve our constituents?

00:04:41 Jacqueline

That's one item that I'd love to highlight because that's key. I don't know any other career center that has this type of support at their colleges, and I mean that.

00:04:53 Salvatrice

Thank you, I appreciate that, for sure.

00:04:55 Jacqueline

And another key highlight I think, is that our career services team is incredibly robust at Pasadena City College. What we find in other career centers is that unfortunately, because they don't have that institutional support, sometimes career center teams are made up of 2, 3, 4 people, and they are giving the task to serve a large institution, which is a really big ask of a career center.

00:05:20 Jacqueline

Here at Pasadena City College, our career center is quite large compared to other career centers. And so, we have a team that specializes in career counseling, we have a team that specializes in career advising. And then we also have our job readiness, and job development team that is comprised of individuals who are doing outreach, engaging with industry, but also, providing that one-on-one job readiness support to our students.

00:05:46 Jacqueline

And I'm not done there. So, there's another fourth specialized area of our team, which is our administrative support team.

00:05:54 Jacqueline

So, we have individuals on our team who are keeping our operations running smoothly, making sure that our calendars are up to date, and that we are communicating with the campus at large about the work that we are doing.

00:06:06 Jacqueline

And so, I feel very lucky to be in a space where we have the staffing support to meet the demands of both our employers, our students, and our own staff colleagues here within PCC.

00:06:18 Jacqueline

And then the third area that I think really needs to be highlighted because it makes us extra special is that our career center, as is the EWD division, we are very data-driven. We do collect information, your basics, how many students are we serving? How many students are coming through our doors to participate in workshops or engaging in online programming? All of that is amazing and we should always be collecting that data.

00:06:45 Jacqueline

But in addition to that, we work with different champions on campus to collect data that's going to inform our programming, and how we can better serve students who are more likely to either drop from their courses, not complete their programs, or lack a sense of belonging.

00:07:01 Jacqueline

And so, quick example of how we are currently doing that is we are collecting data on undecided and decided students. So, those who have declared a major and those who are still exploring, and then we further disaggregated that data to identify unaffiliated students.

00:07:17 Jacqueline

And so, these are students that need the wraparound supports, but because they're not affiliated with the program on campus, they may not be having access to the same information or resources.

00:07:27 Jacqueline

And so, the Freeman Center is leveraging that data to create custom outreach plans, making sure that we truly are meeting students where they're at and giving them the information that they need to succeed and complete.

00:07:41 Salvatrice

I love that. You mentioned two really key words for me, they're both kind of connected. I mean, there was lots of key words, but I'm hearing these are your highlights, these are the best practices because you're responding to trends, you're responding to demands.

00:07:57 Salvatrice

The first thing that stood out for me was core values. Values of alignment between your team and the core values of the center. So, I wanted to ask really a follow up question, is like the core values of the center, what are those core values that are driving the motivation and the interest and the innovation that's happening at the center?

00:08:25 Jacqueline

Yeah, I appreciate that question, and I think it's probably like a two-part question for me, because on one end, I think a lot about the responsibilities that I have as a manager in this space to keep programming innovative and to implement new processes, and all of that workflow stuff, that managers are tasked to do.

00:08:45 Jacqueline

And on the other end, I am thinking about leadership practice. And no matter how many great programs we provide, no matter how much we ideate around how we can be better, I think that from a leadership perspective, if our team does not feel valued or does not feel recognized or does not feel that their input matters, then I think that's where a disconnect can happen within any department and any team.

00:09:12 Jacqueline

And so, I think from my perspective, part of the work that I've been prioritizing both personally and professionally within the Freeman Center is how do I continue to take into account our team's values to inform the work that we're doing as a center, but then reversely, how am I reminding our team of the task at hand and our mission and how that plays a role in their individual roles?

00:09:41 Jacqueline

When I think about the values that we have here at the Freeman Center, it's always putting students at the forefront of our work. And as a career center, that can get a little complicated when we're talking about how we're serving employers or when we're talking about how we're serving faculty. Because if not done correctly, then the message that your team may get is that there's a different priority.

00:10:05 Jacqueline

We're serving employers and now the conversation is shifting that way, or we're serving staff and now the conversation is shifting that way.

00:10:13 Jacqueline

But for me, recognizing that at the forefront, we need to put our students in the conversation and at the center, I can talk about employer programs, but also how that's serving our students. I can talk about how we're helping our colleagues at PCC and how that's also serving our students.

00:10:29 Jacqueline

So, it's tying it all together so that everyone feels that their roles are important because they are, but it's getting that internal buy-in. So, we're constantly talking about getting our colleagues buy in, but it's also getting your team's buy-in so that everyone understands that there's a shared vision, there's a shared goal. And even if we have different areas of specialty, we're all working in alignment to serve our students.

00:10:54 Salvatrice

I love that. And this is why I think that your leadership there is important and is valued because you're connecting the dots, you're taking a leadership approach, not a management approach. I know you used the word manager earlier, but I'm going to correct on the spot and say that you're not just managing, you're not managing at all actually. I think that you are truly leading in your element, and you're the domain expert in this field.

00:11:20 Salvatrice

And that includes making these alignments with core values, that includes understanding the stakeholders and connecting the messaging. It is about really leading a team in the direction that highlights and amplifies each of their skillsets.

00:11:38 Salvatrice

And so, I want to take a moment there to really highlight that because it's true. That's the only thing I can say, because it's true. And our stakeholders know that too, one of them being employers.

00:11:51 Salvatrice

Our employers know when they're engaging with a business leader or any leader in general, whether or not it's going to be a fruitful engagement. And so, I kind of want to shift gears just a little bit and really talk about the employer side because those things that you mentioned are all wonderful best practices.

00:12:11 Salvatrice

And for our listeners for that are practitioners or anyone, really that's thinking about redesigning, re-imagining, infusing their centers with capital talent and otherwise, I think that we can spend a whole day really talking about those best practices and with the trends that we're seeing.

00:12:30 Salvatrice

But I'd like our employers to really hear this side of the career center. And that is how are employers really working with you right now in preparing our students for those high demand roles? What does that look like? And what could we either be doing better at, or what other asks when we ask of our employers to ensure that we are properly aligning our current talent with the in-demand workforce?

00:12:56 Jacqueline

Yeah, thank you for all of your kudos, Salvatrice.

00:13:01 Jacqueline

In terms of the way that we engage with our employers, very recently actually, I realized that the approach to the way that we serve students sometimes looks very similar to the way that we support our employers in terms of the process.

00:13:17 Jacqueline

So, it is a multifaceted approach and I think it begins with learning who the employer is and what their needs are. Because that exploratory phase of engaging with an employer gives us as a career center, the information that we need to be able to customize a partnership with them.

00:13:35 Jacqueline

So, for example, there are employers who approach PCC and are ready to hire on the spot. Those employers who have a system in place for recruitment and who have a better idea of what their talent needs are, are able to almost expedite that partnership process and begin with the recruitment phase. And we have a variety of different ways that we support them with the recruitment.

00:13:59 Jacqueline

One is by helping them create accounts on our online job board. That's probably the simplest way and the easiest way to get their branding on PCC platforms. But then in addition to that, we offer them different options for how to recruit at PCC.

00:14:16 Jacqueline

One, we could either host online information sessions for them, we can also do on-campus tabling. We do email outreach, which is very targeted to students based on the skill sets that employers are looking for. And so, that's at a glance, what a partnership can look like with an employer who's ready to fill positions, both internships and jobs.

00:14:36 Jacqueline

But we may also be engaging with employers who are either getting started in this process of hiring and then working with community colleges, or we may be also engaging with employers who don't know a whole lot about community colleges and the different programs and services that we offer. So, again, this information is curated through that conversation.

00:14:58 Jacqueline

And then we as a higher ED institution, really lean into our expertise of educating others to educate the employer. So, maybe they're not ready to hire just yet, but they would greatly benefit from learning strategy. How can you work with Pasadena City College to recruit for your needs? And sometimes, they can have limiting ideas because of the lack of awareness.

00:15:23 Jacqueline

So, they may say, "I really want to recruit for X position." And then after having conversation with them, we say, "Well, do you need Y position? Do you need Z position?" And then they're like, "Yes, I didn't even realize that we needed all these other talents on our team."

00:15:39 Jacqueline

So, that's really the beauty of having those initial conversations with our employers and really learning what their needs are and how we can be of service to them.

00:15:48 Jacqueline

And so, depending on where the employer is, we customize, I would say, our partnership plan to meet their needs as early as possible. And then along the way, we also learn, do we provide them support with, interviewing? Should we provide them support with structuring a meaningful experience? How can we enhance these opportunities so that students are actually interested in applying?

00:16:13 Jacqueline

Because it's not enough to offer employment opportunities, they need to be the right employment opportunities for our students.

00:16:22 Salvatrice

So, that it highlights that student's talent as well. It's not just about getting a student a job, it's so much more than that.

00:16:30 Jacqueline

Yes.

00:16:30 Salvatrice

It's so much more than that. You shared quite a bit about what this exploratory process looks like for the employers. And one of the things that stood out for me too was what you mentioned is that it is exploratory. It's exploratory in that it's customizing the approach with that particular employer.

00:16:48 Salvatrice

And oftentimes, I think you've seen it more than I have, in this space, is that we try to create these very, for lack of better term, cookie-cutter approach to engagement with our employer community. And that's truly not the case, is there's so many different variables.

00:17:05 Salvatrice

There's depending on the sector, depending on the trends within that sector, depending on the scalability of that organization, meaning at what phase of development are they? Are they a growth company? Are they a company that's just status quo? I mean, there's so many variables to this employer engagement piece.

00:17:26 Salvatrice

And I'm really happy that you mentioned that it is an exploratory conversation and that it's an exploratory conversation that leads to a customized approach.

00:17:33 Salvatrice

What I wanted to ask was, is there a similar undercurrent that you're seeing with employers that it's a pain point for them that can easily be identifiable? Or is a shared pain point, I should say, across any sector, any job, any fill in the blank?

00:17:53 Jacqueline

Yeah, that's a great question. I think a common scenario that we encounter with our employers is wanting to be engaged with internships or apprenticeships and not knowing how to get started.

00:18:10 Jacqueline

So, for companies or employers who have been doing this work for a long time far before COVID, I think COVID really spiked that best practice around work-based learning, and how to leverage work-based learning for talent development. But for the employers who have been doing this work for many, many years, they're okay.

00:18:28 Jacqueline

They know how to interact with higher ED institutions. But it's the newer employers, the ones who are now integrating this into their strategic plans or thinking about how they are fulfilling their DEI initiatives, how they're creating social impact within their communities.

00:18:45 Jacqueline

More and more research is showing that internships and work-based learning is one of the ways to create equitable access for marginalized communities to develop the skills that they need, to enhance their networks.

00:18:57 Jacqueline

And so, I think that would be across the board one area where our employers need more support, is giving them the professional development that they need to learn how to get started, to learn about funding resources within their community or at the county level even, so that they can provide those compensated experiences to students.

00:19:19 Jacqueline

Oftentimes, the budgets are limiting employers from engaging in these conversations, but I'm a true believer that there's enough funding in higher ED at the county level, at the state level, there's funding. We just need to be so creative about the way that we're all joining efforts to serve our local businesses and also, our future talent.

00:19:41 Salvatrice

Right, and speaking of future talent, there has been quite a significant amount of chatter around the newer generation and their lack of career focus mindset as compared to other generations. Are you seeing the students' mentality change? Are you seeing that at the center?

00:20:04 Salvatrice

If you are, what could we do to engage them or what have you done to engage them? And if you're not, I'd like to explore that too, and have that dialogue.

00:20:14 Jacqueline

Yes, I love this question so much because my initial response is that it's the opposite.

00:20:23 Salvatrice

Okay, good.

00:20:24 Jacqueline

I believe that our newer and younger generations are more career focused than in previous generations. And I can't help but think about the disparity between definitions of what career was defined 20, 30, 40 years ago, and how career is defined now.

00:20:43 Jacqueline

And so, my perception is that work used to be used interchangeably, the word "work" interchangeably with career.

00:20:53 Salvatrice

Got it.

00:20:53 Jacqueline

Pressing forward work and career are two different things. Our students can be working, making income, fulfilling their basic needs while working on their career. And career now is not an eight to five job, it can be many things.

00:21:11 Jacqueline

It can be entrepreneurship, career can be embedded within the gig economy. Career is just a broader, I think, term nowadays than it used to be. And so, it creates that flexibility for our students to think about career in a different light where they don't need to pick one job for the rest of their life.

00:21:31 Jacqueline

Now, they can customize their career journey to develop the skills that they need to get to where they want to be. And I would say ultimately, reach their career goals in their own terms.

00:21:42 Jacqueline

And so, I think about that a lot. How do our students, our younger students right now, our younger learners treat career development in comparison to the past? And I think just naturally there's been a shift because our institutions, our systems are now playing a greater role in career development than before.

00:22:00 Jacqueline

And we're really privileged here in the U.S. to be able to think about career in this way. I mean, there are other countries in the world who don't have that luxury where based on test scores, based on other lineages of family, you are told you're going to work in this environment or you're going to be in this profession. But here, we really are privileged enough to think about career in this way.

00:22:22 Jacqueline

And it's good for us because I think that career services is going to continue to be a priority in our education systems. I mean, we see a lot more conversation even at the K-12 level of how career can be embedded in the curriculum so that our students don't have to wait until they're in college to begin exploring career pathways.

00:22:43 Salvatrice

First of all, I love the fact that you challenged the question, that was awesome because it's important. It's important. You're the leader in this space, you're seeing, you're hearing, you're experiencing, and that's important to share. And I really enjoyed how you separated work versus career, and the fact that we in our own respective spaces in higher ED, that we are clear on that definition of career.

00:23:08 Salvatrice

I feel like that was a learning moment for any practitioner or any educator that's listening, is just for us to just change the language in our approach to this, to career development. Which leads me to asking you, that was one thing immediately that we could learn from you as a system of community colleges, as ways for us to do better, and ways for us to work better with our students, changing the language.

00:23:35 Salvatrice

Is there anything else that you would say, "Salvatrice, we as a body of community colleges really need to be focusing on this and to do better in this to support our students' career development?"

00:23:47 Jacqueline

Yeah, there are several ideas that come up for me. And just to build on the conversation that I just had, and this has been a huge learning moment for me as a higher ED professional is, how do we serve our students and treat our students by empowering them and acknowledging the various assets that they bring with us instead of thinking about all the things that maybe they don't have or that they're missing?

00:24:16 Jacqueline

And that's been something that I've been personally challenging myself with, is how do I view our students as individuals who bring a lot of value, who bring a lot of assets, a lot of skills that have been drawn from their past work experiences.

00:24:33 Jacqueline

I mean, we were just talking about work versus career, a lot of our students began working sometimes at the age of 5, at the age of 10. But are we helping them recognize that as real work experiences?

00:24:46 Jacqueline

And so, I think that as colleges, as organizations, challenging ourselves to think about that is a good starting point. Because then we shy away from systems where we only recognize professional work experiences as work experiences.

00:25:03 Jacqueline

How do we think about the roles that our students play at in the home, the voluntary work? I mean, I think a lot about myself as a bilingual. Both of my parents immigrated from Mexico, they didn't know English. From the very beginning, I think at the age of three probably, I began translating for them - that's a skill.

00:25:22 Jacqueline

That's a skill that I've carried with me for all my life, and that automatically translates into the workplace. So, that's an asset that I bring with me, and it shouldn't be perceived as a pitfall or as a negative. It should be highlighted and used to help our students build that self-confidence and that self-efficacy that they need to thrive in the workplaces.

00:25:44 Jacqueline

And so, I think this is an ongoing conversation of how do we better support our students by highlighting their assets and their cultural capital for career and college success.

00:25:57 Salvatrice

I love that, I also even think taking it a step further is, how do we demonstrate to the student, or what can we do with the student that extracts those natural skill sets that they have? What you just shared, as being a natural translator at the age of three, how do we extract those skill sets? How do we get the student to identify that that is a skill set?

00:26:19 Salvatrice

And then taking it a step further, how do we share with them how to braid it within their career development? I think that's, to your point, this whole conversation, that has to be customized in, that has to be intentional conversations, intentional programming on sharing with the student, the best way to extract their skill sets into their career development, their natural skill sets into their ... and their past experiences, their cultural experiences.

00:26:47 Salvatrice

You can't teach some of that, you can't. It's just you just did it, you just are. And so, then how do you amplify and leverage what our true talents are into the career that we are aspiring to develop? That's beautiful, that is super powerful and super beautiful.

00:27:07 Salvatrice

And I'm really thankful that you said that because you could have easily said, "Well, Salvatrice, it has to be these programs and this thing." And it's like, "Well, no, this is a human approach. This is not a one size fits all approach to how do we as organizations become better stewards of developing our students." So, I really, really appreciate that.

00:27:30 Jacqueline

Thank you so much, Salvatrice, I can't agree with you more. I think that ultimately being able to be holistic in our approach is what makes the key difference. Because even as a career center, we focus on supporting students' career development journey. But by default, that means taking a deeper dive into the holistic approach and what do our students need in terms of wraparound services or their basic needs being met.

00:27:53 Jacqueline

Because if they're not, we need to address that first before we engage in conversation about professional development and career pathways and exploration. So, yeah, I think that this really speaks to the importance of partnerships on campus.

00:28:08 Jacqueline

Career centers can't do it alone, we partner with different student services, departments with instruction, with our equity divisions. And so, there can never be enough partnerships, in my opinion, when it comes to supporting a student. And yeah, serving them in a way that empowers them is key.

00:28:25 Jacqueline

And it also requires constant reevaluation of how we are doing our own work as a career center and as a college to ensure that our students are supported in the way that they need.

00:28:37 Salvatrice

That's right, I have to ask this question. I know I've asked this question of you before, but this is the Future of Work Podcast, and if there would be one thing that you would like our listener to walk away with in preparations for their future, what would it be?

00:28:56 Jacqueline

This is such a great question.

00:28:58 Salvatrice

It's a loaded question.

00:29:02 Jacqueline

It's a loaded question, and I almost feel like this reaction is meant to be, because as a practitioner, we are asked this question all the time; what does the future of work hold? What does the future of work hold?

00:29:15 Jacqueline

And because we are a part of this work and this world, we live and breathe it, we can tap into data and we can tap into projections and we can tap into forecasts.

00:29:27 Jacqueline

But that's very unique to us as professionals who are in workforce development spaces. What I would love for our listeners to acknowledge is that when we talk about the future of work, particularly for our students, it's not always an exciting topic.

00:29:48 Jacqueline

And what I mean by that is the idea behind the future of work may create unexpected anxiety for our students, we get really excited about-

00:30:03 Salvatrice

Very true, very, very true.

00:30:05 Jacqueline

Future of work is innovation and future of work is opportunity and creativity. So, as practitioners, it's incredibly exciting. I am excited, I always get excited about the future of work, but if we're talking to our students, the future of work can be a driver of anxiety, of uncertainty.

00:30:25 Jacqueline

And that can actually create barriers to their success in terms of how they plan for it. I'll share this example - as a career center, we get students who come in and share their concerns around a career path that they're pursuing, that the news is promoting, it's going to be obsolete in the next 5 or 10 years.

00:30:49 Jacqueline

So, part of our role is to validate those concerns, acknowledge those concerns, but also, inform the students of what other directions that industry may take that they will be really well-suited for. And they'll have the experience, and then they'll have the opportunities to venture into those new spaces, those new professions that are naturally going to be part of the workforce.

00:31:11 Jacqueline

But we have to have those conversations with students in a way that's very unique so that those uncertainties or those anxieties that they may be experiencing about the future of work are dealt with in a more healthy way.

00:31:24 Jacqueline

And so, that's something that I personally have experienced and that I've observed in the career center, is how do we get ahead of this; share the information to the students in a timely way so that any concerns they may be feeling about the future of work are addressed from the get go.

00:31:40 Jacqueline

And it doesn't impede from imagining what or aspiring in their careers, but instead propels them to continue to think innovatively and to trust that their skill sets and their academic preparations and trainings are going to set them up for success in the future of work.

00:31:59 Salvatrice

I love that, what a powerful way, Jackie. Honestly, what a powerful way to conclude our conversation because that gave me a lot to think about for sure. That gave me a ton to think about. Just even in preparations for the Future of Work Conference that we do annually in October, November at the tail end of the year. And I'll tell you what, drop the mic, this is it, this was it.

00:32:22 Salvatrice

Thank you so much Jackie, it's always awesome to talk. I'm privileged and honored to be able to talk to you at any time. I'm sure that there are going to be others who are going to want to connect with you at this point, just hearing all of your beautiful messages of best practices, messages for us to think about things differently. And even in our approach in how we develop our students, period.

00:32:46 Salvatrice

And so, what would be the best way for those who don't have access to you like I do to be able connect with you?

00:32:56 Jacqueline

Yes, thank you so much Salvatrice, and it's been an honor of mine as well. And I also feel myself so lucky to have you not only as my leader, but as my mentor in this space. And so, talk about mentorship, full circle moment for me as well.

00:33:12 Salvatrice

That's beautiful.

00:33:14 Jacqueline

Yeah, in terms of connecting with me, I would recommend our listeners to reach out anytime. And there's probably two ways that are best in terms of reaching out to me. One would be via email, which I'm sure it'll be in the notes, but it is Jjavier6@pasadena.edu. And then the second would be through LinkedIn.

00:33:32 Jacqueline

So, I am a pretty active LinkedIn user. I'm constantly connecting with individuals in our space and would love to connect and learn about what everyone else is doing within their organizations or their colleges. And I'm always open to sharing best practices.

00:33:48 Jacqueline

I mean, if it weren't for the network that I was able to tap into to help innovate our own programming, I wouldn't be where I am. So, I'm always willing to share resources, anything, anything, really. We're all on the same team in terms of serving our students and our employers.

00:34:04 Salvatrice

Excellent, thank you. You're right, we will be sure to put those in the show notes. Jackie, thanks again, I look forward to seeing even more evolution of not only the center, but just you as a leader in this space, super excited about it, and I thank you. Thank you for choosing PCC, by the way, PCC is our second home away from home, so thanks for choosing us.

00:34:23 Jacqueline

And thank you for inviting me, I'm always pleased to be here.

00:34:27 Salvatrice

You bet, anytime.

00:34:30 Salvatrice

Thank you for listening to the Future of Work Podcast. Make sure you're subscribed on your favorite listening platform so you can easily get new episodes every Tuesday.

00:34:39 Salvatrice

You can reach out to us by clicking on the website link below in the show notes to collaborate, partner, or just chat about all things future of work. We'd love to connect with you. All of us here at the Future of Work and Pasadena City College wish you safety and wellness.